Frequently Asked Questions
Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive (plus additional delays for overseas orders due to customs clearance). In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us and we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.
We’re sure you’ll love your products but if you’re not happy for any reason, we offer a ‘no quibble’ refund or exchange. Just email us at info@liliahealthcare.co.uk with your order number and we will help with your return.
Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.We’ll notify you by email once the return has been processed
We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on the Email Me When Available button and we will let you know once it’s back in stock. We won’t share your email address with anyone.
We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, Paypal, Maestro and Amazon payments. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.
All prices are shown in British Pound £ and are inclusive of VAT.
Lilia Healthcare is a company based in UK and we ensure all of our Vitamins & Supplements are manufactured in the UK to GMP Standards.
Good manufacturing practice (GMP) is the minimum standard that a supplements manufacturer must meet in their production processes.
Products must:
Be of consistent high quality
Be appropriate to their intended use
Meet the requirements of the marketing authorisation (MA) or product specification.
More can be found about what is inspected to meet these standards here.
Whilst we manufacturer our products in the U.K not all ingredients can be found here. Our Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards. We are continually updating our source of ingredients to find the best, highest quality ingredients.
You can set up an account using your name, email and password by clicking here
Yes, you can sign up to our email newsletter by visiting the bottom of our homepage. You will need to enter a valid email address and then click Subscribe. By signing up you will receive our latest offers and news
You can unsubscribe by clicking the Unsubscribe option on one of the email newsletters you receive from us. Please note if you have subscribed to different campaigns you will need to email us on info@Liliahealthcare.co.uk and we will unsubscribe you from all email marketing. Once completed, you will not receive any further email correspondence from us in future.
Payment
When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched, at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact.
We can process payments from MasterCard, Visa, and PayPal.
All prices on our website are in British Pound £ and include UK VAT at 20%. Prices quoted over the phone may differ from those shown on our website. Read our Terms and Conditions for more details.
Lilia Healthcare applies the highest business security standards, adopting https pages (secure and encrypted pages) where necessary. We recognise the importance of security regarding credit card information you send us over the Internet, and we take all the necessary precautions to protect our customers’ personal information and to store it securely. We check your payment card when we receive your order. Payment is deducted when the order is dispatched. You are able to correct errors on your order up to the point of the final page of our ordering process. Sensitive information that is transmitted to us online is encrypted and transmitted to us securely. In addition, access to all of our users’ information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Refunds & Returns
As a consumer you have the right to withdraw from the purchase of an item according to local Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.
Please note that you are liable for the delivery costs of returning the item to us. Please send any request for withdrawal, with your details, to the following email address; info@liliahealthcare.co.uk
Please clearly mark for the attention of Lilia Healthcare on the outside of the package and also include your order number and name within the parcel. Please contact our customer service team to advise that you wish to return any items prior to shipping them.
Email: info@liliahealthcare.co.uk
If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days from your notice. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the shipping costs.
We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.
PLEASE NOTE: Order amendments/cancellations cannot be made over weekends and bank holidays. Our customer service team are available between 8am – 4:30pm Monday to Friday (excluding bank holidays). Any amendment or cancellation requests made outside of these hours may not be processed in time and your order will continue to be processed by our fulfilment team.
Lilia Healthcare
Customer service
Contact Us
FAQs
Delivery & Returns
Privacy Policy
Copyright © 2024 Lilia Healthcare United Kingdom.
Design: persuna Studio